Terms of Service
Effective Date: September 2026 • Governing Enterprise Usage, Ownership, and SLAs
Welcome to NexBot Inc. ("NexBot", "Company", "we", "us"). These Terms of Service ("Agreement") constitute a legally binding agreement between you (or the legal entity on whose behalf you are acting) and NexBot Inc. concerning your access to and use of our SaaS platform, APIs, developer tools, and embeddable chatbot widgets.
As between you and NexBot, you retain exclusive, full, and unencumbered intellectual property ownership of all customer inputs, uploaded training source documents, visitor interaction logs, and synthesized AI outputs generated through your NexBot assistant instances. NexBot asserts no copyright, patent, or proprietary interest in any content produced by your custom-trained bot for your end-users.
1. Authorized Use & Acceptable Use Policy
NexBot provides AI assistants trained on customer-provided documents and public URLs. You represent and warrant that you possess all necessary rights, licenses, and authorizations to process any documents or website data uploaded to our service.
You agree not to use NexBot to generate or distribute malicious software, phishing campaigns, unlawful or defamatory statements, copyright-infringing content, or content violating third-party intellectual property or privacy rights.
2. Subscription Plans, Usage Quotas & Billing
- Quota Allocation: Each tier provides a predetermined quota of AI replies per month, crawlable pages, and uploaded documents (Starter: 900 replies; Pro: 2,000 replies; Pro+: 5,000 replies). Unused monthly requests do not roll over to subsequent billing cycles.
- Fair Usage & Overages: If your monthly reply quota is reached, you will be notified via email and dashboard alerts. Additional capacity may be provisioned or your plan may be upgraded seamlessly.
- Coupon & Promotion Codes: Promotional coupons (such as LAUNCH30) apply solely to the specific initial billing terms agreed upon at redemption.
- Trial Period: The 30-day Pro+ free trial provides 500 complimentary AI requests with zero credit card commitment required.
3. Enterprise Service Level Agreement (99.9% Uptime SLA)
We understand that your customer support widget is mission-critical to your business operations. NexBot commits to the following Service Level Agreement:
Measured across monthly billing cycles excluding scheduled maintenance.
Global CDN delivery ensuring instantaneous widget loading.
Dedicated support engineering for Pro and Pro+ accounts.
If NexBot fails to maintain 99.9% uptime during any calendar month, affected customers are entitled to proportional service credit adjustments upon submitting a written request within thirty (30) days.
4. Account Security & Confidentiality
You are responsible for maintaining the confidentiality of your account credentials, API secret tokens, and webhook URLs. You agree to notify NexBot immediately of any unauthorized breach or access to your instance.
5. Governing Law & Official Support
This Agreement shall be governed by and construed in accordance with standard commercial technology laws. For legal notices, custom enterprise Master Services Agreements (MSA), or compliance questions: